Shipping policy
Last Updated: August 9, 2026
This Shipping Policy explains how orders are delivered, how shipping fees are applied, and how order fulfillment is handled for purchases made through the Lektara website.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Coverage
Orders are delivered across Egypt, including Cairo, Giza, Alexandria, Delta governorates, Canal Cities, Upper Egypt, and selected remote and coastal areas.
Shipping availability and delivery fees are determined based on the delivery location selected at checkout.
2. Shipping Fees
Shipping fees are fixed based on the delivery zone and are clearly displayed at checkout before order confirmation.
Current standard delivery fees are as follows:
Cairo & Giza: 90 EGP
Alexandria & Beheira: 95 EGP
Delta & Canal Cities: 115 EGP
North Upper Egypt: 125 EGP
South Upper Egypt: 140 EGP
North Coast: 145 EGP
Sinai & New Valley: 160 EGP
For eligible non-defective returns or exchanges requested after delivery, the customer is responsible for the return shipping cost.
The return shipping cost is based on the standard delivery fee for the customer’s area, plus an additional 10–20 EGP charged by the courier service for the return shipment.
For confirmed defective or non-conforming items, Lektara covers the applicable return shipping cost.
The shipping fee shown at checkout reflects the delivery zone selected by the customer.
3. Delivery Timeframes
Order processing time is typically 1–2 business days.
Once dispatched, orders are delivered within an estimated transit time of 3–5 business days, depending on the delivery location.
The total estimated delivery timeframe is 5–7 business days from order confirmation.
Delivery timelines may vary due to courier operations, public holidays, or regional conditions.
4. Inspection Upon Delivery
Inspection is available upon delivery.
Customers may inspect the items in the presence of the courier.
After inspection, the shipment must either be accepted in full or refused in full. Courier shipments cannot be partially accepted or partially returned at the time of delivery.
If the customer accepts the shipment and later wishes to return or exchange an individual eligible item, the customer should contact Lektara Customer Care and follow the return procedure described in the Refund Policy.
For full details regarding returns, exchanges, refunds, and return shipping costs, please review our Refund Policy.
5. Payment Method
All orders are shipped using Cash on Delivery (COD).
Payment is collected by the courier upon delivery.
The website does not process or store online payment or card details.
6. Order Confirmation
All orders are confirmed prior to dispatch.
Each order is personally confirmed before shipment to ensure accurate delivery details and a smooth shipping experience.
Orders are dispatched only after confirmation of the delivery information provided at checkout.
7. Customer Communication
Shipping coordination and customer communication are overseen by the website operator, Doaa Ashry.
Customers are contacted using the contact details provided at checkout for order confirmation and delivery coordination.
For any shipping-related inquiries, customers may reach out via the Contact Us page available on the website.
8. Related Policies
This Shipping Policy should be read in conjunction with:
All policies are available via the website footer.
9. Policy Updates
This Shipping Policy may be updated from time to time.
Any changes apply only to orders placed after the updated version is published.