Privacy policy
Last Updated: August 9, 2026
This Privacy Policy explains how personal information is collected, used, processed, and shared when you visit or place an order through the Lektara website.
The website is operated and managed by the website operator, Doaa Ashry.
“Lektara” is the brand under which products are presented and sold through this website.
By accessing or using the website, you acknowledge the collection and use of information as described in this Privacy Policy.
- Personal Information We Collect
When you visit the website, interact with the website, place an order, or contact us, we may collect the following personal information:
- Full name
- Phone number
- Shipping address
- Email address, if provided
- Order details, such as selected products, sizes, delivery area, and order status
- Information shared when you contact us for customer support
- Certain technical and usage information generated when you interact with the website
We do not collect, process, or store credit card or debit card details, as orders placed through this website are currently fulfilled using Cash on Delivery (COD).
- How We Use Personal Information
Personal information may be used for legitimate business and operational purposes, including:
- Confirming and processing orders
- Coordinating delivery with courier service providers
- Communicating with customers regarding orders and delivery
- Responding to customer inquiries and support requests
- Operating, securing, and improving the website
- Measuring website and advertising performance
- Supporting advertising and audience optimization where applicable
- Complying with applicable legal obligations in Egypt
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.
- Order Confirmation and Communication
All orders placed through the website are confirmed manually via phone call or message prior to dispatch.
Customer contact details may be used for legitimate operational purposes, including:
- Confirming the accuracy of the order
- Coordinating delivery
- Resolving order-related questions
- Providing customer support
- Sharing of Personal Information
Personal information may be shared with third parties where necessary to operate the website, provide services, fulfill orders, perform analytics, or support advertising activities described in this Privacy Policy.
These third parties may include:
- Courier and delivery service providers
- Shopify and related website hosting and technical service providers
- Analytics and advertising service providers, including Meta Platforms, Inc., where applicable
Lektara does not sell personal information for monetary payment or rent personal information to third parties.
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
- Website Platform, Shopify, and Shopify Network Intelligence
The website is hosted on Shopify, which provides the technical e-commerce platform used to operate this website.
Shopify processes certain technical, usage, transaction, and customer-related information when visitors use the website or customers place orders.
Shopify Network Intelligence is currently enabled for this store.
Through Shopify Network Intelligence and related Shopify services, Shopify may securely use information from customer interactions with this store together with information from interactions with Shopify and other merchants in order to provide enhanced services.
These services may include functions related to security, analytics, product improvement, personalization, and advertising.
Information may be shared with Shopify and other service providers involved in providing these services. Such processing or sharing may involve countries or jurisdictions outside Egypt.
Other merchants do not receive direct access to Lektara customer data through Shopify Network Intelligence.
For more information about how Shopify processes personal information, please review Shopify’s privacy policies:
Shopify Privacy Policy:
https://privacy.shopify.com
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
- Data Retention
Personal information is retained only for as long as reasonably necessary to:
- Fulfill and manage orders
- Provide customer support
- Maintain necessary order and operational records
- Maintain records such as order number, products, delivery area, and order status
- Comply with applicable legal or regulatory requirements in Egypt
Retention periods may vary depending on the type of information and the purpose for which it is processed.
- Data Security
Reasonable technical and organizational measures are taken to protect personal information.
This includes limiting access to customer information and using secure systems provided by the website platform and relevant service providers.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
Customers are advised not to share passwords or highly sensitive personal information through unsecured communication channels.
- Children’s Privacy
The website is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from minors.
- Customer Rights
Subject to applicable law, customers may request to:
- Access personal information held about them
- Correct inaccurate personal information
- Request deletion of personal information where legally permissible
- Ask questions about how their personal information is handled
Requests should be submitted via email.
Reasonable identity verification may be required before processing a request in order to protect customer information.
Certain information may need to be retained where required for legitimate operational, legal, or regulatory purposes.
- International Data Processing
Because the website is hosted on Shopify and uses third-party technology and service providers, certain personal information may be processed or stored outside Egypt.
This may include processing through Shopify systems and systems operated by other service providers described in this Privacy Policy.
Where required, appropriate measures are applied in accordance with applicable legal requirements.
- Advertising & Analytics Technologies
The website may use analytics and advertising technologies, including the Meta Pixel and related tools provided by Meta Platforms, Inc.
These technologies may collect technical, usage, and website interaction information when visitors use the website, such as:
- IP address
- Browser type and device information
- Pages viewed
- Products viewed
- Searches performed
- Products added to cart
- Checkout activity
- Completed purchases and related website events
Depending on the technology and data-sharing configuration in use, additional customer information may also be processed or shared with the relevant service provider.
This information may be used to:
- Measure website and advertising performance
- Understand how visitors interact with the website
- Improve website functionality and customer experience
- Measure conversions
- Optimize advertising audiences
- Deliver relevant advertisements on platforms such as Facebook and Instagram
Information processed through Meta technologies may be processed by Meta in accordance with Meta’s own privacy policies.
For more information about how Meta processes personal information, please review Meta’s Privacy Policy:
https://www.facebook.com/privacy/policy/
Visitors may manage advertising preferences through their Facebook or Instagram account settings where those controls are available.
Lektara does not use these technologies to make solely automated decisions that produce legal or similarly significant effects on customers.
- Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect operational, technical, legal, or regulatory changes.
Any updated version becomes effective after it is published on the website.
The date shown at the top of this Privacy Policy indicates when it was most recently updated.
- Contact Information
For questions related to this Privacy Policy or the handling of personal information, please contact the website operator:
Website Operator: Doaa Ashry
Email: info@lektara.net
Administrative Address: Al Rehab City, New Cairo, Cairo 11841, Egypt
Additional contact information is available on the Contact Us page of the website.