Privacy policy

Privacy Policy

Last Updated: March 3,2026

This Privacy Policy explains how personal information is collected, used, and shared when you visit or place an order through the Lektara website.

The website is operated and managed by the website operator, Doaa Ashry.
“Lektara” is the brand under which products are presented and sold through this website.

By accessing or using the website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you visit the website or place an order, we may collect the following personal information:

  • Full name

  • Phone number

  • Shipping address

  • Email address (if voluntarily provided)

  • Order details (such as selected products, sizes, delivery area, and order status)

  • Information shared when you contact us for customer support

We do not collect, process, or store any credit card, debit card, or electronic payment information, as all orders are fulfilled using Cash on Delivery (COD).

2. How We Use Personal Information

Personal information is used only for legitimate operational purposes, including:

  • Confirming and processing orders

  • Coordinating delivery with courier service providers

  • Communicating with customers regarding order details and delivery

  • Responding to customer inquiries and support requests

  • Complying with applicable legal obligations under Egyptian law

We do not use personal information for automated profiling or automated decision-making.

3. Order Confirmation and Communication

All orders placed through the website are confirmed manually via phone call or message prior to dispatch.

Customer contact details are used solely for legitimate operational purposes, including:

  • Confirming the accuracy of the order

  • Coordinating delivery

  • Resolving order-related questions

4. Sharing of Personal Information

Personal information may be shared only with third parties that are strictly necessary to fulfill the order, such as:

  • Courier and delivery service providers

  • Website hosting and technical service providers (such as Shopify)

Personal information is not sold, rented, or shared for unrelated marketing purposes.

5. Website Platform and Hosting

The website is hosted on Shopify, which provides the technical e-commerce platform used to operate this website.

Shopify may process certain technical, usage, and customer-related data in order to provide hosting, infrastructure, security, analytics, and enhanced services, in accordance with its own privacy policies and applicable laws. Such processing may include the use of Shopify Network Intelligence and may involve data being processed or stored in jurisdictions outside the visitor’s country.

For more information about how Shopify processes personal data, please review Shopify’s privacy policies:

Shopify Privacy Policy:
https://privacy.shopify.com

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

6. Data Retention

Personal information is retained only for as long as necessary to:

  • Fulfill and manage orders

  • Maintain basic order records (such as order number, items, delivery area, and order status)

  • Comply with applicable legal or regulatory requirements in Egypt

7. Data Security

Reasonable technical and organizational measures are taken to protect personal information. This includes limiting access to customer information and using secure systems provided by the website platform.

However, no method of transmission over the internet is completely secure.

Customers are advised not to share passwords or highly sensitive personal data through unsecured communication channels.

8. Children’s Privacy

The website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Customer Rights

Customers may request to:

  • Access personal information held about them

  • Correct inaccurate personal information

  • Request deletion of personal information, where legally permissible

Requests should be submitted via email and may require reasonable identity verification to protect customer data.

10. International Data Processing

Because the website is hosted on Shopify, some personal information may be processed through Shopify’s systems, which may involve servers located outside Egypt. Appropriate safeguards are applied where required by applicable law.


11. Advertising & Analytics Technologies

The website may use analytics and advertising technologies, including the Meta Pixel and related tools provided by Meta Platforms, Inc.

These technologies may collect certain technical and usage information when visitors interact with the website, such as:

• IP address
• Browser type and device information
• Pages viewed
• Products viewed
• Actions taken on the website (such as adding items to cart or completing a purchase)

This information may be used to:

• Measure advertising performance
• Improve website functionality
• Deliver relevant advertisements on Meta platforms (such as Facebook and Instagram)

Data collected through these technologies may be processed by Meta in accordance with Meta’s own privacy policies.
  For more information about how Meta processes personal data, please review Meta’s Privacy Policy:
https://www.facebook.com/privacy/policy/

Visitors can manage their advertising preferences directly through their Facebook or Instagram account settings.

The website does not use these technologies for automated profiling or automated decision-making beyond advertising measurement and optimization.



12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes.

Any updates apply only after the revised version is published on the website.

13. Contact Information

For questions related to this Privacy Policy or the handling of personal information, please contact the website operator:

Website Operator: Doaa Ashry
Email: doaa_elashry@hotmail.com
Location: Al Rehab City, New Cairo, Cairo 11841, Egypt

Additional contact information is available on the website’s Contact page.